Legend has it that a clan of mystical dragons gather every 12 years to spread prosperity and fortune across the lands. This Lunar New Year, the time has finally come for them to reunite once more!
You see, every dragon has a unique power and must be brought together for their magic to work. However, these adventurous dragons are a little hard to find.
That’s why we need your help to spot the dragons across our malls, unite them for their heavenly reunion dinner and grab your share of $288,000 in sure-win prizes!
Here are 4 ways to play:
Spend In-mall: Spend a minimum of $50 in a single transaction at any
participating FRx store across our malls, scan your FRx QR code and receive a sure-win prize and a piece of “The Reunion” puzzle.
Send a FRx Gift Card: Send tokens of joy and prosperity in the form of a minimum $28 FRx Gift Card to your loved ones and receive a sure-win prize and a piece of “The Reunion” puzzle. Existing
FRx Gift Card T&C applies.
Spot a Dragon: Spot and scan the daily dragon at our malls and scan the QR code and receive a sure-win prize and a piece of “The Reunion” puzzle.
Play on Social: Look for daily clues on our malls’ and our Facebook and Instagram pages, answer the daily question correctly and receive a sure-win prize and a piece of “The Reunion” puzzle.
There’ s more! Complete “The Reunion” puzzle and stand to win one of 8 grand prizes including a pair of Air Canada* flight tickets direct to Vancouver, Canada, $888 in FRx Gift Cards as well as OSIM and Mayer bundles!
All you need to do is start playing every day to bag a piece of “The Reunion” puzzle and a prosperous array of sure-win prizes from Goldheart, Ngee Soon Jewellery, Timezone, Heart Springs Spa, Sea Horse and more!
Good luck and may you soar into fortune!
*Air Canada offers direct Singapore-Vancouver flights from 4 April 2024. For more information, please visit www.aircanada.com/en-sg/ (clicking on this link will lead you to a 3rd party website)
Frequently Asked Questions for "A Dragon's Reunion" Game
ABOUT THE "A Dragon's Reunion" GAME
1. How do I play the "A Dragon's Reunion" game?
From 22 January to 18 February 2024 (28 Days), tap on any of the " A Dragon's Reunion" banners located throughout the FRx app to enter the game.
There are 4 different ways to play the "A Dragon's Reunion" game. Each player is entitled to 4 unique game plays per day. Each game play is limited to once a day.
Spend In-mall (refreshes at 12mn daily)
Send a FRx Gift Card (refreshes at 12mn daily)
Purchase a minimum $28 FRx Gift Card for yourself or as a gift.
Spot a Dragon (refreshes at 12mn daily)
Search for the featured Dragon of the day, spot the QR code at our malls, then scan to play.
Play on Social (refreshes at 8am daily)
Visit the Facebook or Instagram pages of the malls of Frasers Property Singapore to answer the daily question correctly to play.
2. I have played and completed 1 of the game play. Am I still allowed to play the same way for a second round?
No, each of the 4 game plays is limited to 1 play per member per day. You may play again the next day.
3. What do I stand to win when I play the game?
Play "A Dragon's Reunion" game daily to win your share of $288,000 in sure-win prizes including FRx Gift Cards, FRx Points, retailer vouchers and more.
Each completed play will be rewarded with a sure-win prize and a piece of the “The Reunion” puzzle.
What’s more, collect all 24 pieces of “The Reunion” puzzle for a lucky draw chance to win one of 8 grand prizes including air tickets to Vancouver, Canada, $888 in FRx Gift Card, OSIM and Mayer products, and more.
4. Which are the participating malls of the "A Dragon's Reunion" game?
The 12 participating malls are:
ABOUT THE GAME PLAYS
Spend In-mall
1. What are the payment methods required to qualify for the game?
Send a FRx Gift Card
1. How do I send a FRx Gift Card to qualify for the game?
There are 3 ways to buy/send a FRx Gift Card to qualify for the "A Dragon's Reunion" game:
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Tap on any of the "A Dragon's Reunion" banners located throughout the app and select ‘Send a FRx Gift Card’ to start sending a FRx Gift Card.
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Tap on ‘Buy FRx Gift Cards’ from the FRx app’s homepage and select ‘Buy for a Friend’. Choose between gifting via SMS or email.
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You may also make a purchase of FRx Gift Cards for yourself. Tap on ‘Buy FRx Gift Cards’ from the FRx app’s homepage and select ‘Buy for Myself’ .
2. How much in FRx Gift Cards can I buy for myself, or gift to a recipient?
You can gift any desired amount, with a minimum of $10 to a maximum of $999. However, to qualify for the "A Dragon's Reunion" game, a minimum of $28 in a single transaction is required.
3. Can I send more than one FRx Gift Card in a day?
You can gift as many FRx Gift Cards as you desire in a day. However only the first transaction of the day, of minimum $28, for yourself or to a recipient will qualify for the “A Dragon’s Reunion” game.
4. How will the recipient receive the FRx Gift Card if I gift via SMS?
The recipient will receive a SMS with instructions on how to load the Gift Card to their FRx e-wallet.
A. For recipients who have the FRx app and are logged in as a member:
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Tap on the embedded link within the SMS to launch the FRx app.
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The activation code will be automatically applied and the personalised greeting will be displayed along with the FRx Gift Card.
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Tap ‘Load FRx Gift Card’ to load the gifted amount into the FRx e-wallet. Each activation code can only be loaded once.
B. For recipients who do not have the FRx app and are not FRx members:
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The link will direct them to the App Store / Google Play Store to install the FRx app. The recipient would have to sign up as a FRx member.
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Thereafter, the recipient should return to the SMS to tap on the link again and follow the steps for members as listed in section 4A.
5. How will the recipient receive the FRx Gift Card if I gift via email?
The recipient will receive an email with a PIN and instructions on how to load the Gift Card to their FRx e-wallet.
Select ‘e-wallet’ , followed by ‘Add Gift Card’ by ‘QR / Barcode’ .
Scan the QR Code and enter the PIN included within the email to load the gifted amount into the FRx e-wallet.
The recipient must have the FRx app downloaded and have an FRx member account to load and use the FRx Gift Card.
6. As a sender, would I know if my intended recipient has received my FRx Gift Card?
Upon completing payment for the FRx Gift Card, you will receive an in-app notification and confirmation screen that the FRx Gift Card has been successfully sent to the recipient. Your intended recipient will receive an SMS or email with instructions on how to load the gift cards.
7. Can I send a FRx Gift Card to a recipient with an overseas mobile number?
No. You may only send the FRx Gift Card to Singapore registered mobile numbers.
8. What do I do if an incorrect recipient’s mobile number was keyed in, or the recipient did not receive the FRx Gift Card?
9. What do I do if I encountered issues during the payment process?
10. I received an SMS that I have been gifted an FRx Gift Card and have successfully followed the steps to load it into my e-wWallet. Where can I find a record of this transaction?
The FRx Gift Card will be added to your e-wallet.
You can refer to the details in ‘FRx Gift Card transaction activity’ within your FRx app.
11. I received an SMS that I have been gifted an FRx Gift Card, do I have to become an FRx Member in order to receive my gift?
Yes, you have to be an FRx Member in order to accept the FRx Gift Card. If you are not yet a member, membership is FREE and you may register for a FRx account on the FRx app.
Spot a Dragon
1. Where can I find the daily dragon?
Tap on any of the "A Dragon's Reunion" banners located throughout the app . Select ‘Spot the Dragon’ to view the Dragon of the Day.
The Dragon of the Day and its corresponding QR code will be located at the participating malls. Scan the correct Dragon’s QR code at our malls to win.
2. How many times can I play Spot a Dragon?
You may play up to once per day.
3. I can’ t scan the Spot a Dragon QR Code.
To scan the Dragon’s QR code, launch Spot a Dragon on "A Dragon's Reunion" game on the FRx app. If you’ re using cellular data or Wi-Fi, please ensure you are connected to a stable network. Otherwise, restarting your device could also help.
Play on Social
1. How do I play the game on Social?
Tap on any of the "A Dragon's Reunion" banners located throughout the app. Select Play on Social and submit your answer to play.
Look out for daily clues from 8am on our malls’ and our Facebook and Instagram Pages to help you find your answer.
2. I can’t seem to locate or submit the answers past midnight, why is that?
Gameplay is refreshed at 12mn daily and new clues will be posted on Social pages at 8am daily. Submission of your answers will be available daily from 8am to 11:59pm.
3. I missed one day of Play on Social. Will this impact my game play?
No, this will not impact your game play for that day. You can continue to answer the daily question on Social for a chance to win great prizes.
“The Reunion” Draw
1. I play “A Dragon’ s Reunion” every day. How do I qualify for “The Reunion” Draw?
Participants that successfully collect all 24 pieces of “The Reunion” puzzle will automatically qualify for “The Reunion” draw. Each participant will only receive a max. of 1 draw chance.
2. How do I know if I received a “The Reunion” puzzle piece? Will I receive the same puzzle piece more than once?
While each qualifying game play awards a piece of “The Reunion” puzzle, they are issued out at random. Yes, it is possible to receive the same puzzle piece more than once.
You may refer to the game home screen to check on the number of unique puzzle pieces you have collected.
OTHERS
1. I have won a prize, how do I view what I have won?
Once you have played the game, a sure-win prize will automatically be issued into your FRx e-wallet.
FRx Gift Cards: Gift Card Value will be loaded into the FRx e-wallet for use.
FRx Points: FRx Points will be added into your FRx Points Balance & FRx e-wallet
Retailers eVouchers: If you have won a Retailer eVoucher or physical prize, it will be reflected in your e-wallet under “My Rewards” on your FRx app with details of redemption and validity.
a) For eVoucher utilisation at the retailer’s store:
Head down to the store to redeem your eVoucher before the expiry date. Flash your eVoucher QR code in-store to redeem.
b) For collection at the mall’s Customer Service Counter:
Head down to the mall’s Customer Service Counter to collect your prize before the expiry date. Flash your FRx QR code to redeem.
2. How do I know if I have won any instant prizes?
Please check your notification page. If you have won an instant prize, you’ll receive an in-app notification from us. You may also find them under the ‘My Prizes’ tab in the "A Dragon's Reunion" game.
3. I won a prize, but it did not show up in my e-wallet on the FRx app. What do I do?
Please do allow 5 to 10 mins for your prizes to be reflected. If you still encounter any issues, please write in to
FRHelp@frasersproperty.com and we will assist accordingly.
4. I can’ t find the "A Dragon's Reunion" game in my app.
Please ensure that you have downloaded the latest version of the FRx app. Search for “FRx” in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices).
Tap on any of the "A Dragon's Reunion" banners located throughout the app to access the game.
5. Do I need the FRx app to play "A Dragon's Reunion" game?
Yes, you will need to have the latest version of the FRx app to play the game. Please download the latest version of the FRx app on the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices) and log in.
If you are not yet a member, membership is FREE and you may register on the FRx app or through Customer Service at any of the malls of Frasers Property Singapore.
6. I can’ t remember my FRx app login password.
To reset your password, click on the “Forgot Password?” button on the home screen of the FRx app. All passwords are case-sensitive.
7. I can’t download the latest FRx app.
If you’re using cellular data or Wi-Fi and have issues with updating the app, try to connect to another Wi-Fi network. Otherwise, restarting your device could also help.
TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app which allow FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across 12 Frasers Property Singapore (FPS) developments.
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
2. Membership is FREE. Local residents aged 18 and above may register as a Member via the FRx app or through Customer Service at any of the Frasers Property Singapore malls. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.
3. For verification purposes, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.
4. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’ s benefits. Details can be found here.
5. For instant rewards / additional perks, please see table below under “ C. Game” .
C. GAME
1. "A Dragon's Reunion" ("Game" ) is organised and promoted by FPS and the Game Period is from 22 January 2024 (08:00am) to 18 February 2024 (23:59pm).
2. Prizes are worth more than $288,000 in total, with instant prizes consisting of FRx Gift Cards, Lucky Draw chances, retailer eVouchers and more.
3. To qualify for the Game: Participants must be a FRx member. Non-members may register for free and accept the full FRx membership terms & conditions. Participants must access the Game via the FRx app with their member account login.
4. The participant can play via any of these 4 methods once each day during the Game Period.
Play In-Mall
Spend a minimum of $50 in a single transaction at any participating stores in-mall to play.
Send a FRx Gift Card
Purchase a minimum $28 FRx Gift Card for yourself or as a gift. Existing
FRx Gift Cards T&C applies.
Play on Social
To play, follow our malls’ and our social media pages to look for daily clues to answer the daily question correctly.
Spot a Dragon
Search for the featured Dragon of the day, spot the QR code at our malls, then scan to win.
5. Upon completion of the “A Dragon’s Reunion” puzzle, FRx members earn 1 electronic lucky draw chance in "The Reunion” draw within the promotion period. Electronic lucky draw chances are registered in the system when a member completes the “The Reunion” puzzle and is limited to 1 chance per FRx member only.
6. There will be (8) Lucky Draw winners in total. The lucky draw will be conducted at 438 Alexandra Point, Singapore 119958 on 8 March 2024.
8. The prize must be accepted as awarded and is not transferable or exchangeable for cash or in kind.
The prizes:
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A pair of return economy class tickets to Vancouver, Canada x 2 prizes
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OSIM uThrone S Transformers Gaming Chair + uPulse Mat + uVision 3 + uCozy 3D Plus x 3 prizes
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Mistral Blade Free Fan with Air Purifier Bundle (MBFAP460 & MBFAP250) x 2 prizes
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$888 FRx Gift Card x 1 prize
9. After awarding of the prize, all matters with regards to the prize shall be directly communicated between Holiday Tours & Travel (Singapore), OSIM, Mayer and the Winner.
10. The Winner shall agree to being photographed, filmed and/or interviewed and to co-operate with and participate in the activities organized by Sponsor or its related corporations for publicity, sales and marketing, and promotional purposes without any compensation.
11. FPS reserves the right to donate unclaimed prizes in “The Reunion” Draw to a charity of its choice or replace the prize with an item of similar value at any time and without notice in its absolute discretion.
12. The "Game Period" runs for twenty-eight (28) days, from 22 January 2024 to 18 February 2024. The official time is Singapore GMT+8.
13. For avoidance of doubt, the eligibility of all entries would be subject to FPS’ decision. All decisions relating to the Game is final, conclusive and binding on all participants and no correspondence will be entertained.
14. FPS reserves the right to verify the validity of all registrations and reserves the right to disqualify any winner:
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who is found to have tampered with the Game process;
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who is found to have participated in the Game under circumstances that are not in accordance with these terms and conditions;
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who has, in the opinion of FPS, engaged in any unlawful or other improper conduct which jeopardises, or may jeopardise the fair and proper conduct of the Game; and/or who has engaged in conduct in participating in the Game which is unlawful, fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Game and/or FPS.
15. FPS’ s legal rights to recover damages or other compensation from such disqualified persons are reserved.
16. If any prize is unclaimed or uncollected within the stipulated time frame, the prize shall be deemed as unclaimed or unaccepted and will be forfeited. FPS will not be responsible should any winner fail to redeem the prize within the specified date.
17. FPS assumes no responsibility and is not liable for any costs, charges or expenses which a winner may be required to pay at any time in connection with a Prize or in order to attend a prize collection.
18. FPS reserves the right to provide substitute prize(s) of similar value should the specified prize becomes unavailable. Cash will not be offered and the prizes are not transferable.
19. In the event of actual or suspected fraud or abuse, such as but not limited to plagiarism, and/or errors affecting the proper operation of this Game, including the allocation of more prizes than are available, FPS reserves the right to (a) end or suspend the Game, (b) amend these terms & conditions, (c) declare void the notification of winner(s) and reselection of winner(s), or any combination of these resolution methods.
20. Data of each participant will be collected, stored and processed for the purposes of administering and assessing this Game. By participating in this Game, participants consent to and grant FPS. the right to use the Game submission (images/videos) for marketing, promotion and/or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.
21. FPS decision on the Game results is deemed as final and no correspondence shall be entertained.
22. FPS reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice. By continuing to take part in the Game subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or amended terms.
D. OTHERS
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit
www.FrasersExperience.com.
2. In the event of any dispute, decisions made by the Management of the participating Frasers Property Singapore malls will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of the participating Frasers Property Singapore malls reserves the right to change the Terms and Conditions as it deems fit without prior notice.
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