1.1 FPRM, property managers of the malls of Frasers Property Singapore ("Frasers Property Malls"), shall offer its loyalty service known as Frasers Experience ("Programme") on the App upon the terms and conditions as listed below in this annex ("FRx Terms") to each member of the Programme (a "Member").
1.2 The FRx Terms form part of the Agreement and will apply to your participation in the Programme, including your membership and any entitlement to benefits and privileges under the Programme (including the redemption of any such benefits and privileges). In the event of any conflict or inconsistency between the FRx Terms and any other provisions in the Agreement, these FRx Terms will prevail.
1.3 All capitalised terms in the FRx Terms will have the same meaning ascribed to them in the Agreement, unless indicated otherwise.
2. Eligibility and Frasers Experience Membership
2.1 The applicant may register as a Member via the App or at any customer service counter of any Frasers Property ("Customer Service Counter"). In order to be eligible to become a Member, during the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, NRIC number, passport number, work permit number, employment pass number or dependant’s pass number, date of birth, local address, contact numbers and such other information as may be required by FPRM from time to time.
2.2 The applicant may be required to produce his/her NRIC, passport, work permit, employment pass, dependent’s pass or any other form of identification acceptable to FPRM ("Form of Identification") for verification purposes in connection with the application.
2.3 The applicant represents and warrants that all information provided by him/her in connection with his/her application are accurate.
2.4 Only individuals aged 18 and above and who are residing in Singapore are eligible to apply for membership in the Programme.
2.5 The applicant acknowledges and agrees that the acceptance of his/her application is subject to the approval of FPRM at its sole and absolute discretion and that his/her application may be rejected by FPRM without assigning any reasons thereto.
2.6 Upon approval of an application, a Frasers Experience membership account shall be opened for the Member ("Frasers Experience Membership Account") and the Member shall be entitled to participate in the Programme and enjoy membership benefits and privileges under the Programme.
2.7 The Programme membership and its associated benefits and privileges are for the Member’s sole enjoyment and shall not be transferable. FPRM reserves the right to vary, amend and modify the benefits and privileges and these FRx Terms at its sole and absolute discretion without prior written notice.
2.8 Each Member can only register for one Frasers Experience Membership Account and it is non-transferable. By accepting the Programme membership, the Member agrees and undertakes to provide any merchants who are tenants or licencees located within the Frasers Property and are taking part in the Programme at FPRM sole discretion ("FRx Merchants") proof or verification of his/her identity on demand.
2.9 Unless otherwise terminated in accordance with these FRx Terms, the Programme membership shall be valid for such period determined by FPRM at the time of application.
2.10 Unless otherwise determined by FPRM in its sole discretion, the Programme membership (and any benefits from such membership) shall not be valid at: (a) any property which is not managed by Frasers Property; or (b) any merchant which is not a FRx Merchant.
3. Frasers Points and Redemption
3.1 Frasers Points
3.2 Redeemable Rewards
3.3 Instant Rewards
3.4 Frasers Experience Membership Account
4. Personal Data Protection
4.3 Within thirty (30) working days of FPRM receipt of the Member’s written notice of withdrawal of consent pursuant to Paragraph 4.2 above, the Member’s Programme membership and entitlement to benefits and privileges under the Programme shall terminate in accordance with these FRx Terms. Upon termination, FPRM shall be released and discharged from any further obligations to the Member.
4.4 If the Member withdraws his/her consent pursuant to Paragraph 4.2 above and/or terminates his/her Membership at any time and for any reason, all unused Frasers Points and Redeemable Rewards shall automatically be cancelled and no longer be available for use by the Member. Upon such termination, the Member’s Frasers Experience Membership Account shall cease to be valid with immediate effect and the Member shall also immediately cease to be entitled to any other benefits and privileges under the Programme.
5. Downtime of the App
5.1 In the event of downtime of services available through the App:
6.1 The Member may terminate his/her membership at any time by giving FPRM fourteen (14) working days’ notice in writing.
6.2 FPRM may at its absolute discretion, without prior notice to the Member, suspend or terminate the Programme (in whole or in part) for any reason whatsoever as it deems fit, including but not limited to doubtful or non-genuine activity. FPRM also has the absolute discretion to immediately bar, terminate, change, suspend or cancel the membership or impose additional conditions on the usage of the App. Any failure or delay in taking such actions shall not constitute a waiver of its rights to enforce these FRx Terms.
6.3 If the Programme is suspended or terminated for whatever reason, FPRM shall not be liable to the Members for any losses or damages suffered or that may be suffered by the Member arising either directly or indirectly from the suspension or termination of the Programme.
7.1 Any notice to be given to the Member shall be deemed to have been properly given if sent by prepaid post, email, SMS or any one form of communication mode last recorded in the FPRM database system.
7.2 FPRM shall not be responsible for (a) withdrawals of any of the FRx Merchants from the Programme, (b) Frasers Points and/or benefits cancellation caused by withdrawals, or (c) changes or discontinuance of the FRx Merchants which may affect the Frasers Points and/or benefits offered. The list of FRx Merchants are subject to change at any time without notice.
7.3 FPRM shall be entitled to, at any time and without the consent of or notice to the Members, assign or transfer the whole or part of its rights and obligations in relation to the Programme to any other person or entity.
8. Limitation of Liabilities
8.1 For the avoidance of doubt, Clauses 6 to 8 of the User Terms and Conditions will apply in relation to each Member's participation in and use of the Programme, and in particular, FPRM will not be liable for any claim, damage or loss of any kind of any nature whatsoever caused and howsoever arising as a result (direct or indirect) of or otherwise in connection with each Member's participation in and use of the Programme.